At archlifter.com, we strive to provide you with high-quality medical devices to meet your needs. We understand that there may be situations where you need to return a product. This Return Policy outlines our guidelines for returns and refunds.
1. Eligibility for Returns
1.1. To be eligible for a return, the following conditions must be met:
The request for a return must be made within thirty days from the date of delivery.
The product must be in its original, unused, and unaltered condition, with all original packaging, tags, and accessories included.
The product must not be damaged due to misuse, negligence, or mishandling.
The product must not be a consumable or disposable item, as these are non-returnable due to hygiene reasons.
2. Initiating a Return
2.1. To initiate a return, please follow these steps:
Contact our Customer Service at archlifter.research@gmail.com to request a return authorization.
Provide your order number, the name of the product you wish to return, and a detailed reason for the return request.
Our Customer Service team will provide you with instructions on how to proceed with the return, including the return address.
3. Return Shipping
3.1. You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label for your return.
3.2. We recommend using a trackable and insured shipping method when returning Products to ensure that the return is received and processed promptly.
4. Inspection and Approval
4.1. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
4.2. If the product is deemed eligible for a return, we will process your refund or exchange within thirty business days.
5. Refunds
5.1. Refunds will be issued in accordance with our Refund Policy, which can be found on our Website.
6. Exchanges
6.1. If you would like to exchange a product for a different one, please follow the return process outlined in Section 2. Once your return is approved, you can place a new order for the desired product on our Website.
7. Damaged or Defective Products
7.1. If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue promptly and may provide a replacement or issue a refund as appropriate.
8. Changes to this Return Policy
8.1. We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.
By making a purchase on archlifter.com, you acknowledge and agree to this Return Policy. It is your responsibility to review this policy regularly.
If you have any questions or concerns regarding returns or refunds, please contact our Customer Service at archlifter.research@gmail.com